The Pulse of Organisational Development is…

Greetings from a conference venue packed with shiny suits, touch screen displays, overflowing bowls of sweat, and just one big, red and inviting Heartstyles Heart (for those of you that don’t know, this is a character development tool that is currently deepening all the work I do – http://www.heartstyles.com) We are exhibiting at this conference…

The Coach and her Porsche

She arrived in a Porsche and wore her status with comfort and celebrity swag. That was how he described the moment he first noticed her as his small, matchbox-like rental pulled up next to her. To his surprise, he next saw her striding across the conference stage to own the podium. ‘She was a coach!’…

We trust behaviours more than intent!

‘Trust me, it will all be OK.’ ‘Trust me, my intentions are good.’ ‘Trust me, just trust me’ Usually all said with a glint in the eye and a warm, nodding smile. It seems trust is preoccupying not only my thoughts but my work too. Trust me, it must be important then (I write that…

Do we really know enough about People to develop them?

I froze. My cardboard coffee cup hung, mid-sip from my lips. The electric black and red slide projected across the whiteboard, drew all my attention. It was slick, the font slammed the desk with authority and the silky smooth tones of the presenters lured me in. Then panic. I was presenting next, and my attempt…

The Science of Trust – Part 2

A client of mine; an esteemed, silver-haired hotelier; once told me the secret to his success. He didn’t quite put it that way, but his message suggested as much. He proudly claimed that mastering the black and white aspects of service enabled comfort in the grey and that service excellence to humans was all hidden…

The Science of Trust – Part 1

Last week a CEO asked me ‘if anything had really changed in the people development space over the past 15 years?’ The declining angle of his eyebrows and gaze gave away his real question ‘is there anything that you could tell me, that I don’t already know?’ I love a challenge. I responded with deep…

The silent majority may rule

‘It would never happen’ is what they said. They laughed and ridiculed. ‘ Too much is at stake’ they warned. ‘We would wind back the clock,’ they guffawed. ‘Surely not!’ they protested. And then it happened, exactly what shouldn’t have, and we all had to face the fact that there was a majority of people who remained…

How Cultural Rift can tank your business

Here’s a story about the relationship between a small office and its head office. It is inspired by true events and triggered by the insights from an article on ‘cultural rift’. There was once a successful people development business that had an impressive reputation in its market. It attracted national clients and thereafter a pool…

Are you Inhibiting or Enhancing the Transfer of Learning in others?

Initially I thought the specific focus of my thesis was clear, but the more I read the more I discover how much insightful research has already been done. With every new article, I gasp at the treasure trove of information out there – available but oddly out of reach in some academic dungeon. I think…

7 Reflections on the OD field

It is not often in life that a decision yields returns that exceed my expectations. Especially positively. As a Clinical Psychologist working in the field of Organisational Psychology, I have often flirted with studying further, mainly to build some conscious competence in the latter field. The thought of scratching about the inner psyche of psychiatric…

Shooting ourselves in the foot?

There I was sitting, with eleven esteemed HR consultants, all sporting Masters Degrees in Psychology and we tackled the definition of ‘Leadership.’ The result? It was much like discovering that the Zulu language has literally hundreds of names for a cow; the inputs were inconclusive and subjective. No truth or fact emerged. Let’s be frank,…

Addicted to the science of people?

Psychometrics is essentially about predicting the future, especially when it comes to people and their organisational fit. Some might say, it’s all pretty much a best, bet guess about how people will behave going forward.  Every psychometric test falls within the scientific paradigm which sounds pretty harmless, and even impressive, until I understood what that…